File Chat 2.0
Post-Upgrade

Overview & Getting Started

1) What is File Chat 2.0?

• • File Chat 2.0 is the new system replacing the legacy CKS File Chat. It offers faster processing, improved AI comprehension, and broader file format support. 

  • The upgrade currently supports two models: 

    • 🔶 OpenAI | GPT-4o | [With Uploads]

    • 🔶 OpenAI | GPT-4.1 | [With Uploads]

2) How do I use the new File Chat in the AI Assistant page?

• • Kindly follow the linked guide for more details here.

Model Compatibility

3) Can I use LLMs other than GPT-4o & GPT-4.1 with the new File Chat option?

• • Currently, only these two LLM models are supported:  

    • 🔶 OpenAI | GPT-4o | [With Uploads]

    • 🔶 OpenAI | GPT-4.1 | [With Uploads]

We will be progressively adding more Large Language Models (LLMs) to the new File Chat feature.

4) Are there any warnings regarding supported models?

• • Unsupported Models: If you switch to a model that doesn't support File Chat, uploaded files in the chat will be removed.

File Limits, Specifications & Tokens

5) Which file formats are supported for the GPT-4o and GPT-4.1 File Chat options?

• • The following file formats are currently supported:

    • Documents: pdf, docx, txt, md

    • Data: xlsx, pptx, csv, json

    • Images: png, jpg, jpeg, webp

6) What improvements have been made to file limits?

• • • We have significantly increased system capacity for Phase 1 to support larger documents and richer context across the platform:

    • Higher File Count Limits:

      • User File Container: Up to 20 files total per user (used across all your active workspace(s), increased from 10.

      • Tool Knowledge Container: Up to 20 files per specific tool.

    • Larger File Size Limit: The maximum individual file size is now 32 MB per file, increased from 5 MB. 

7) How do I know how many tokens my uploaded files are consuming? 

• • Unlike the legacy retrieval token gauge, token tracking is now managed directly at the LLM provider level.

  • Where to check: You can view and track your total context consumption using the 'Chat Tokens' chip located at the bottom of the chat interface.

  • Understanding File Tokens: File size does not directly equal token count—consumption varies based on factors like text density and the presence of images/tables.

  • Ongoing Optimisation: Fine-tuned token precision specifically for file context ingestion is actively being enhanced in upcoming patches.

File & Tool Management in Chat

8) How do I manage files during a chat?

• Uploading: You can upload files during a conversation, not just at the initiation of the chat.

• Deleting: You cannot delete files uploaded at the start of a chat or those from tool knowledge. You may only delete files added mid-conversation.

• Visibility: The file name chips at the bottom of the chat (‘Files in this chat’) only display the files you have uploaded, excluding files provided by the tool creator.

9) Can I continue conversing in my existing chat that used a tool with the previous File Chat version?

• • We recommend starting a new chat session with your tool. Continuing a previous conversation with the legacy file chat will not work. 

  • Please relaunch a new conversation with the updated models after making the required edits as indicated in the above 'Post-Upgrade Action Checklist'. 

10) I have existing files in the Tool Knowledge File Container and My File Container, but the LLM is not reading the content.

• We recommend that you delete the file from the container and re-upload a fresh copy.

11) Can I get assistance from Capabara Support to extract the file(s) I used in my tool with Tool Knowledge and/or in My File Container? 

• • Due to our Privacy by Design framework, Capabara Support does not have access to any files uploaded by users and cannot retrieve them for you.
    
    

⚠️ Limitations and Troubleshooting

12) What features are currently unavailable in the Phase 1 Beta release of File Chat 2.0?

• • To ensure core platform stability during the Phase 1 rollout, the following capabilities are currently unavailable and will be introduced in upcoming phases:

• Model Switching Safeguards: Implement warning alerts that flag incompatible models before a user switches models during an active file chat.

• Relaunching tool chats with existing files: Users will be able to relaunch tools in the existing chat session with files attached in the existing chat.  

• Tool Chain Functionality: Uploaded file(s) will transfer across multiple tools in chained workflows

• Sharing chats that include files: Conversations shared via Activity Group will contain attached files.