Report and Issue / Contact Support

If you encounter an unexpected issue or behaviour while using Capabara®, please follow the steps below.

Reporting Issues & Feedback

Please provide as much detail as possible to help our team resolve the matter efficiently.

Primary Channel: Submit reports directly via our Capabara AI Assistant (CAI) Issue Reporting Form: https://aforms.straitsinteractive.com/report-cai-issues

1. Workspace Name & Tool Name
2. Tool Link / URL: Click the top-right menu icon (≡) and select "Copy shared link for this tool".
3. Date & Time when the issue occurred.
4. Detailed Description of the issue.
5. Screenshot or Screen Recording (Max 10 MB, or provide a Google Drive link set to "Anyone with the link").

💡 Screenshot Guidelines: Ensure your screenshot or video clearly captures:

The Browser URL
The Tool Name (top-left header)
The AI Model Tag (bottom-left card, e.g., "✨ Google | Gemini 2.5 Flash")
The Error Message / Issue

Supplementary Support Channels

For general inquiries or follow-ups, you may contact your regional support team:

1. 🇸🇬 Singapore: support.sg@capabara.com
2. 🇵🇭 Philippines: support.ph@capabara.com
3. 🇲🇾 Malaysia: support.my@capabara.com
4. 🇮🇩 Indonesia: support.id@capabara.com
Response Time: Our team aims to review and respond to all reports within 5 business days.

Common Performance & UI Tips

To ensure you are viewing the most stable version of the platform, please consider the following:

Optimisation in Progress: You may experience brief delays of approximately 5 seconds for certain high-processing functionalities. We are currently optimising these areas to improve response times.
Refresh for Updates: Because CAI 2.0 is dynamic, some changes—such as deleting a tool or updating a configuration—may require a page refresh to be visually reflected.

Browser Compatibility

For the best experience, we recommend using the latest version of Google Chrome.

If a feature is not working as expected, check for any pending browser updates or try disabling third-party extensions that may interfere with script execution.

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