Migrating to
File Chat 2.0

📢 Upcoming System Upgrade: Transition to File Chat 2.0 (Beta)

We are upgrading our platform. The legacy CKS File Chat system will be permanently replaced with our new File Chat 2.0 (Beta) to provide faster processing, improved AI comprehension, and support for a wider variety of file formats.

🗓️ Important Schedule & Action Required

Please take note of the following maintenance window:

• Stop Using File Chat: Thursday, 23 July, 1:00 PM (GMT+8) onwards.

• Maintenance Window: Thursday, 23 July – Monday, 27 July 2026.

• Site Offline: Thursday, 23 July 2026, 7 PM - Friday, 24 July 2026, 9 AM.

• File Chat Service Resumes: Monday, 27 July, 9:00 AM (GMT+8).

• Please locate and prepare the files currently used as Tool's Knowledge in your tools, and re-upload them after the File Chat 2.0 (Beta) has been upgraded.

📌 Note: Please refrain from uploading files or using the File Chat feature during the above maintenance window.

🔄 What is Changing?

• Model Auto-Updates: Existing tools using CKS File Chat will automatically transition to compatible models. 

• Updated Model Names: You will see the new model options in your workspace:

  • 🔶 OpenAI | GPT-4o | 📁 File Chat 2.0 (Beta)

  • 🔶 OpenAI | GPT-4.1 | 📁 File Chat 2.0 (Beta)

• Direct-to-LLM Processing: Unlike legacy retrieval systems, files are now sent directly to the model as native context for more accurate and responsive outputs.

📋 Post-Upgrade Action Checklist

Because the underlying AI processing pipeline handles context differently, please complete the following steps once service resumes on 27 July 2026, 9:00 AM (GMT+8):

1. Re-upload Files: Find your tools utilising the Tool Knowledge container, and re-upload the relevant file(s) to your tools.

2. Test Your Tools: Run prompts using uploaded files to ensure your workflow behaves as expected.

3. Review Response Quality: Check accuracy, formatting, and overall output quality to align with your specific requirements.

🚨 Reporting Issues & Feedback

As this is a Beta release, minor post-launch optimisations and fixes are ongoing.
If you encounter any issues:

• Email Us: Send an email containing your Workspace Name and Tool Name.

• Submit a Ticket: Follow our guide to submit technical logs: https://capabara-support.straitsinteractive.com/home/cai-2-0-support/report-and-issue-contact-support