General Troubleshooting And Support

If you encounter an unexpected issue or behaviour while using Capabara®, please follow the steps below.

1. Report an Issue

If you experience a bug or technical error, the primary channel for assistance is our official reporting form. Please provide as much detail as possible to help our team resolve the matter efficiently.

• Main Channel: https://aforms.straitsinteractive.com/report-cai-issues 

• Supplementary Support: For additional inquiries, you may contact us via our support email:

  1. support.sg@capabara.com (Singapore)

  2. support.ph@capabara.com (Philippines)

  3. support.my@capabara.com (Malaysia)

  4. support.id@capabara.com (Indonesia)

• Response Time: Our team aims to review and respond to all reports within 5 business days.

2. Common Performance & UI Tips

To ensure you are viewing the most stable version of the platform, please consider the following:

• Optimisation in Progress: You may experience brief delays of approximately 5 seconds for certain high-processing functionalities. We are currently optimising these areas to improve response times.

• Refresh for Updates: Because CAI 2.0 is dynamic, some changes—such as deleting a tool or updating a configuration—may require a page refresh to be visually reflected.

3. Browser Compatibility

For the best experience, we recommend using the latest version of Google Chrome. If a feature is not working as expected, check for any pending browser updates or try disabling third-party extensions that may interfere with script execution.