If you encounter an unexpected issue or behaviour while using Capabara®, please follow the steps below.
If you experience a bug or technical error, the primary channel for assistance is our official reporting form. Please provide as much detail as possible to help our team resolve the matter efficiently.
Main Channel: https://aforms.straitsinteractive.com/report-cai-issues
Supplementary Support: For additional inquiries, you may contact us via our support email:
support.sg@capabara.com (Singapore)
support.ph@capabara.com (Philippines)
support.my@capabara.com (Malaysia)
support.id@capabara.com (Indonesia)
Response Time: Our team aims to review and respond to all reports within 5 business days.
To ensure you are viewing the most stable version of the platform, please consider the following:
Optimisation in Progress: You may experience brief delays of approximately 5 seconds for certain high-processing functionalities. We are currently optimising these areas to improve response times.
Refresh for Updates: Because CAI 2.0 is dynamic, some changes—such as deleting a tool or updating a configuration—may require a page refresh to be visually reflected.
For the best experience, we recommend using the latest version of Google Chrome. If a feature is not working as expected, check for any pending browser updates or try disabling third-party extensions that may interfere with script execution.